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Customer Complaint Service
Contact Information | Customer Complaint Service

Industrial and Commercial Bank of China (Europe), S.A. Spanish Branch, in order to fulfill with the Spanish legislation, informs that there is an specific service to attend claims and complaints of customers.Claim and complaints, can be addresses, in person or by legal representation in our office in Madrid or by email:

Office: Paseo de Recoletos No.12, 
    28001 Madrid

Email: atencioncliente@es.icbc.com.cn

This Service will attend, exclusively, the customer complaints in accordance with the regulation in force.

Maximum term to attend complaints is 2 months, if after this period the customer does not agree with the Bank resolution, can address the proper complaint to:

Banco de España
Servicio de Reclamaciones
C/ Alcala no. 48
28014 Madrid


NOTE: Electronic access must fulfill with the requirements about certificates in accordance with the Law 59/2003

Customer Complaint Service of Bank of Spain: https://sedeelectronica.bde.es/sede.es/menu/ciudadanos/Reclamaciones

Customer Complaint Service of CNMV: www.cnmv.es/portal/inversor/Reclamaciones.aspx

Appendix 1   Appendix 2