The communication may be sent through the following channels:

Email: Addressed to the Head of the Internal Information System and sent to the following e-mail address: whistleblowing@es.icbc.com.cn

Post: By post to the following postal address. Paseo de Recoletos Nº 12, 28001 Madrid. Said letter must be addressed to the Head of the Internal Information System.

Form: By filling in the form available on the website of the ICBC (Europe) branch in Spain, where the total anonymity of the complainant can also be guaranteed.

Link: https://spain.icbc.com.cn/html/madridwhistleblower.html

For detailed information, you may consult the following policy: